Return & Refund Policy

Effective Date: July 2026

At Velvet Glow Beauty Products, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for requesting a return or refund for products purchased through our website.

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.

Return Eligibility

To be eligible for a return, products should generally meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be unwashed and free from damage or signs of use.
  • Original tags, labels, and packaging should be included where applicable.
  • The return request must be submitted within the applicable return period.
  • The product must not be specifically identified as non-returnable.

For health, hygiene, and safety reasons, certain beauty and personal-care products may not be eligible for return once opened or used.

Non-Returnable Items

Certain products may not be eligible for return, including products that are:

  • Opened or used where hygiene or safety considerations apply
  • Damaged after delivery due to customer handling or misuse
  • Missing original packaging, tags, or components where applicable
  • Marked as final sale, clearance, or non-returnable
  • Otherwise excluded under applicable law or the product’s specific return conditions

If you are unsure whether an item qualifies for return, please contact us before sending the product back.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us review the issue, we may request:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging
  • Other information reasonably necessary to investigate the claim

If the issue is confirmed, we may provide a replacement, refund, or other appropriate resolution.

Return Request

To request a return, please contact us using the contact information provided below.

Please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Product you wish to return
  • Reason for the return

Do not send products back before receiving return instructions from us.

Return Shipment

Approved returns should be shipped to:

FullStack Fulfillment

8575 Somerset Dr. Suite A.

Largo, FL 33773

Customers should follow the return instructions provided by our customer service team.

Unless the return is due to an item being damaged, defective, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.

Refunds

Once we receive and inspect an approved return, we will determine whether the item qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

Refund Amount

If a return is approved, the refund amount may be affected by applicable shipping charges, return shipping costs, or other fees disclosed at the time of purchase or as permitted by applicable law.

Original shipping charges may be non-refundable unless the return is due to our error, a defective product, or another circumstance where reimbursement is required.

Exchanges

If you receive a damaged, defective, or incorrect item, we may offer an exchange when the requested replacement is available.

Exchanges are subject to product availability and applicable return requirements.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may enter processing shortly after being placed, we cannot guarantee that cancellation requests can be completed before shipment.

Once an order has shipped, it may need to be handled through our return process.

Refused or Undeliverable Packages

Customers are responsible for providing accurate shipping information.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to accept delivery, additional shipping costs may apply if the order needs to be reshipped.

Any refund for an undeliverable or refused package will be handled in accordance with the applicable return and refund conditions.

Processing Time

We aim to review return requests and process approved refunds as promptly as reasonably possible.

Refund processing times may vary depending on the condition of the returned product, inspection requirements, payment provider, and financial institution.

Policy Changes

Velvet Glow Beauty Products reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with a revised Effective Date.

Contact Us

If you have questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Velvet Glow Beauty Products

Email: info@velvetglowbeautyproducts.com

Website: https://velvetglowbeautyproducts.com